Policies

1. IntroductionAudarya Chaitanya Das (“we,” “us,” “our,” or “Business”) respects the privacy of individuals who visit our website, contact us, request information, or use our services.This Privacy Policy explains how Audarya Chaitanya Das collects, uses, processes, stores, shares, and protects personal information in connection with its website, communications, customer enquiries, and other business activities.Where applicable, our operations may involve email, telephone, WhatsApp Business Platform, Rich Communication Services (“RCS”), website hosting services, payment providers, telecommunications networks, and other third-party infrastructure.The specific information processed depends on the services actually offered and the way individuals interact with the Business.This Policy is intended to explain our information practices and the privacy rights available to individuals under applicable Indian law.We aim to collect information for legitimate purposes, handle it responsibly, and avoid collecting information that is unnecessary for the relevant activity.This Policy should be read together with our Terms and Conditions and any additional privacy notice presented for a particular service.

2. Information We CollectThe information collected by Audarya Chaitanya Das depends on the nature of your interaction with us.
2.1 Personal and Contact InformationWhen you contact us, submit an enquiry, request a service, or enter into a transaction, we may collect:Your name.Mobile telephone number.Email address.Business or organisation details, where relevant.Address or delivery information, where required.Details of your enquiry or service request.Information you voluntarily include in messages, forms, or correspondence.We seek to collect only the information reasonably necessary for the relevant purpose.
2.2 Transaction and Service InformationWhere relevant, we may collect information about requested services, quotations, orders, invoices, payment status, customer support history, and related communications.This information may be used to fulfil requests, maintain business records, respond to questions, and comply with applicable legal obligations.Payment information will be handled according to the payment method and service provider involved.Where an external payment provider is used, its own privacy policy and terms may also apply.
2.3 Device and Technical InformationWhen you visit our Website, certain technical information may be collected automatically by the Website or its service providers, depending on the configuration.This may include:Internet Protocol (IP) address.Browser type and version.Device type and operating system.Pages visited and general interaction information.Date and time of access.Referring page or website.Technical diagnostic and security logs.Such information may be used to maintain the Website, troubleshoot technical issues, protect against misuse, and understand general website performance.
2.4 Cookies and Similar TechnologiesOur Website may use cookies or similar technologies where enabled.These technologies may support essential website functions, remember preferences, assist with security, or provide analytics.The actual technologies used depend on the Website’s configuration and the third-party tools integrated into it.Further information is provided in the Cookies and Tracking Technologies section.
2.5 Messaging and Communication DataWhen you contact Audarya Chaitanya Das through telephone, email, WhatsApp, RCS, website forms, or other supported channels, we may process information necessary to handle your communication.This may include contact details, message content, timestamps, customer support history, and relevant transaction information.Where WhatsApp Business Platform or RCS is used, the relevant provider may process technical identifiers, sender or recipient information, message status information, and other data necessary to provide the messaging service.The precise information available to the Business depends on the communication channel and service configuration.We do not claim access to information that is not made available to us through the relevant service.

3. Purpose of Data CollectionAudarya Chaitanya Das collects and processes personal information for specific and legitimate purposes, which may include:Responding to enquiries and requests.Providing customer support and service information.Delivering products or services that have been requested.Processing transactions, payments, and invoices where applicable.Maintaining business and customer records.Communicating relevant service updates and transaction notifications.Managing accounts where such facilities are offered.Maintaining the security and reliability of our Website and services.Detecting and preventing fraud, misuse, and unauthorised access.Complying with applicable legal and regulatory obligations.Handling complaints, disputes, and privacy requests.Improving service quality and website functionality.Sending promotional communications where permitted and where the necessary consent has been obtained.We seek to ensure that personal information is not used for purposes unrelated to the original collection unless further processing is permitted by applicable law.

4. Consent for WhatsApp and RCS Data ProcessingWhere Audarya Chaitanya Das uses WhatsApp Business Platform or RCS to communicate with customers, the relevant processing will be conducted in accordance with applicable privacy laws and platform policies.Where consent is legally required, it will be obtained before the relevant processing or communication takes place.Depending on the service, consent may be provided through a website form, a customer-initiated conversation, an appropriate opt-in mechanism, or another legally valid method.The scope of consent must be appropriate to the communication involved.For example, initiating a conversation to ask a question does not automatically authorise every category of future promotional communication.Where promotional messaging is offered, users should receive appropriate information about the communication and the available method for withdrawing consent.Customers may request that marketing messages stop by using an available opt-out method or contacting the Business.We will take reasonable steps to process opt-out requests within the applicable legal and platform requirements.Where a communication is necessary to respond to a customer request, complete a transaction, or satisfy a legal obligation, it may be handled separately from optional promotional messaging, subject to applicable law.We do not sell personal information to advertisers.

5. Legal Basis for ProcessingAudarya Chaitanya Das processes personal information in accordance with applicable Indian data protection and information technology laws.Depending on the circumstances, processing may be based on:Consent: Where an individual has provided valid consent for a specific purpose and consent is required by applicable law.Voluntary provision of information: Where an individual voluntarily provides information for a clearly understood purpose, to the extent recognised by applicable law.Contractual necessity: Where processing is reasonably necessary to provide a requested service, fulfil an order, or administer an agreed relationship, subject to the applicable legal framework.Legal obligations: Where processing is necessary to comply with statutory, regulatory, tax, accounting, or lawful governmental requirements.Permitted operational purposes: Where processing is permitted under applicable law for appropriate business administration, service maintenance, security, or fraud prevention.The precise legal basis depends on the nature of the information, the purpose of processing, and the law applicable to the relevant activity.Where consent is relied upon, individuals may withdraw it through an appropriate channel, subject to applicable law.Withdrawal does not invalidate processing lawfully carried out before the withdrawal.

6. How We Use Collected DataWe use personal information for purposes connected with our operations and the services requested by individuals.This may include:Responding to enquiries and providing assistance.Confirming service requests and communicating relevant information.Delivering requested products or services.Maintaining customer, transaction, and accounting records.Communicating invoices, payment information, or service updates.Administering messaging facilities where applicable.Verifying information where reasonably necessary.Preventing fraud, misuse, and security incidents.Maintaining and improving our Website.Responding to complaints and privacy requests.Meeting applicable legal obligations.Where promotional communications are offered, contact information will be used for that purpose only in accordance with applicable law and consent requirements.We do not intend to use personal information for unrelated purposes without an appropriate legal basis or notice where required.

7. Data Retention and DeletionAudarya Chaitanya Das retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable law.Retention periods may differ depending on the type of information and the nature of the relevant transaction.For example:Enquiry records: May be retained while an enquiry is being handled and for a reasonable period afterward.Transaction records: May be retained for applicable accounting, taxation, contractual, or legal requirements.Customer support records: May be retained as needed to address issues and maintain relevant service history.Security logs: May be retained for a reasonable period necessary to investigate or prevent misuse.Consent and opt-out records: May be retained where necessary to demonstrate compliance and prevent further unwanted communications.When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable law.Information may remain in backup systems for a limited period as part of ordinary technical processes.Where information must be retained to comply with law, resolve a dispute, establish a legal claim, or meet another lawful requirement, deletion may be delayed until that requirement has been satisfied.Individuals may contact us to request deletion of their personal information, subject to applicable legal exceptions.

8. Data Sharing with Third PartiesAudarya Chaitanya Das does not sell personal information to third parties.We may share relevant information with service providers where reasonably necessary to operate our business, provide requested services, or comply with applicable law.
8.1 Meta and WhatsAppWhere WhatsApp Business Platform is used, relevant information may be processed by Meta and authorised service providers involved in delivering the messaging service.Depending on the configuration, this may include contact details, message content, account information, technical data, and delivery information.Meta processes information under its own applicable terms and privacy documentation.
8.2 Google and RCS ProvidersWhere RCS or Google-related services are used, relevant information may be processed by Google, telecom operators, messaging providers, or other participating service providers.The information shared depends on the technical requirements and service arrangement.These providers may have their own privacy terms and data handling practices.
8.3 Telecom OperatorsTelecommunications networks and operators may process information necessary to transmit communications, maintain network operations, authenticate users, prevent misuse, or comply with legal requirements.The Business does not control independent processing carried out by telecom operators under their own legal responsibilities.
8.4 Other Service ProvidersWe may use providers for website hosting, technical support, payment processing, accounting, customer support, security, or other legitimate operational functions.Such providers may access relevant information only to the extent necessary for their assigned role, subject to applicable contractual and legal requirements.
8.5 Legal and Regulatory DisclosuresWe may disclose information where required by applicable law, a valid court order, a lawful governmental request, or another binding legal obligation.Where legally permissible, we will take reasonable steps to ensure that disclosures are limited to information relevant to the requirement.

9. Security Measures and EncryptionAudarya Chaitanya Das takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.Depending on the nature of the service and the technical facilities available, these measures may include access restrictions, account security controls, secure communication practices, software updates, and appropriate information-handling procedures.We seek to limit access to personal information to individuals and service providers who need it for legitimate purposes.Where encryption is available and appropriate, we may rely on encryption technologies provided by our systems or third-party service providers.The specific encryption methods and security controls may differ between communication channels and providers.For example, the security characteristics of a third-party messaging service are determined partly by that provider’s architecture and policies.No method of electronic transmission, storage, or processing can be guaranteed to be completely secure.Users should protect their devices, passwords, and account credentials and promptly notify us of suspected unauthorised access involving our services.If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. Cookies and Tracking TechnologiesOur Website may use cookies and similar technologies to support functionality and improve the user experience.Cookies are small data files that may be stored on a user’s device by a website or service.Depending on the Website configuration, these technologies may be used for:Essential functions: Supporting website operation, security, and basic functionality.Preferences: Remembering selected settings or user preferences.Analytics: Understanding website usage and identifying technical issues, where analytics tools are enabled.Marketing: Supporting relevant marketing measurement or advertising functions, where such technologies are enabled and permitted by applicable law.The actual cookies and tracking technologies used may change as the Website is updated or third-party tools are introduced or removed.Where required, appropriate notice and consent will be obtained before using non-essential cookies or similar technologies.Users may be able to manage cookies through their browser settings or a consent-management tool, where available.Disabling certain cookies may affect Website functionality.Third-party analytics or embedded services may operate under their own privacy policies.

11. Data Transfer and Storage (India-Based)Audarya Chaitanya Das intends to handle personal information in accordance with applicable Indian data protection and information technology laws.Business records and personal information may be stored using systems operated by the Business or third-party service providers.Although the Business operates in India, we do not represent that every system, backup, or third-party service necessarily stores all information exclusively within India.Where a service provider processes or stores information outside India, such processing will be subject to applicable legal requirements, contractual arrangements, and relevant provider terms.Cross-border processing may occur through third-party communication platforms, cloud infrastructure, or other service providers, depending on the services actually used.We will take reasonable steps to use service providers and arrangements appropriate to the nature of the information and applicable legal requirements.Where applicable law imposes restrictions on international transfers, we will comply with those restrictions.Users may contact us for additional information about the handling of data associated with a particular service.

12. User Rights: Access, Correction, and DeletionSubject to applicable law, individuals may have rights concerning their personal information.These rights may include:Right to access: Request information about personal data processed by the Business and relevant details of that processing, where provided by law.Right to correction: Request correction of inaccurate or incomplete personal information.Right to completion: Request completion of personal information where applicable.Right to erasure: Request deletion of personal information where legally available and where continued retention is not required.Right to withdraw consent: Withdraw consent for processing based on consent, subject to applicable legal requirements and consequences.Right to raise a grievance: Submit a complaint concerning the handling of personal information.Right to nominate: Exercise any nomination right available under applicable data protection law, where relevant.To make a privacy request, please contact us using the details in the Contact Information section.We may request reasonable information to verify your identity and ensure that a request is made by the relevant individual or an authorised representative.We will review and respond to requests within the period required by applicable law.Certain information may need to be retained for legal compliance, accounting, fraud prevention, dispute resolution, or other lawful purposes.Where a request cannot be fully granted, we will explain the applicable limitation to the extent required by law.

13. Policy for ChildrenThe Website and Services are not specifically directed toward children.We do not knowingly seek to collect personal information from children in circumstances where such collection would violate applicable law.Where a service involves personal data belonging to a child, we will comply with applicable requirements concerning parental or guardian consent, age-related restrictions, and the processing of children’s personal data.We will not knowingly engage in prohibited tracking, behavioural monitoring, or targeted advertising directed at children where such activities are restricted by applicable law.If a parent or lawful guardian believes that a child has provided personal information to the Business inappropriately, they may contact us and request that we review the matter.Where appropriate and legally required, we will take reasonable steps to delete or otherwise address the information.

14. Third-Party Websites and ServicesOur Website or communications may contain links to third-party websites, messaging platforms, payment facilities, or other external services.These services are not necessarily operated or controlled by Audarya Chaitanya Das.When users access a third-party website or service, its own privacy policy, terms, and security practices may apply.We encourage users to review the relevant third-party privacy documentation before submitting personal information.The Business is not responsible for independent privacy practices of third parties, except to the extent that applicable law or our own contractual obligations provide otherwise.The inclusion of a third-party link does not necessarily constitute an endorsement of that provider or its privacy practices.

15. Data Accuracy and Customer ResponsibilitiesWe encourage users to provide accurate and current information when communicating with Audarya Chaitanya Das.If your contact details, billing information, or other relevant information changes, please notify us so that we can maintain accurate records.If you provide personal information about another individual, you should ensure that you have the authority or lawful basis necessary to provide it.Where you request that we send a message to another person, you are responsible for ensuring that the necessary consent or other lawful basis exists where required.Users should avoid sending sensitive personal information through ordinary communication channels unless it is genuinely necessary and the relevant channel is appropriate.The Business may request clarification or additional information where necessary to respond accurately to an enquiry or fulfil a service request.

16. Updates to Privacy PolicyAudarya Chaitanya Das may revise this Privacy Policy to reflect changes in its services, information practices, applicable law, or third-party technology.The updated version will be published on the Website or communicated through an appropriate channel.The “Last Updated” date will indicate when the Policy was most recently revised.Where a change materially affects the way personal information is processed, we will provide notice or seek consent where required by applicable law.We encourage users to review this Policy periodically.Continued use of the relevant Services following an update will be subject to the revised Policy to the extent permitted by applicable law.

17. Governing Law (India)This Privacy Policy is governed by the laws of India, including applicable data protection and information technology legislation.The processing of personal information will be carried out in accordance with the legal requirements applicable to the Business and the relevant service.Any privacy-related complaint or dispute may be raised with us using the contact information provided below.Where a matter cannot be resolved directly, individuals may approach the appropriate competent authority, grievance mechanism, court, or other forum available under applicable Indian law.Nothing in this Policy limits any statutory right or remedy available to an individual.

18. Contact InformationIf you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint regarding the handling of your personal information, please contact:Business Name: Audarya Chaitanya Das
Email: audarya.rns@gmail.com
Mobile Number: 9167204670
Business Address: Baban Mhaske, Govardhan Eco Village, Galtare, Hare Krishna Temple, Hamarapur, Maharashtra, Palghar, PIN 421303, India.Please provide sufficient details to help us understand your request. We may need to verify your identity before disclosing, correcting, or deleting personal information.Where your enquiry relates to the independent practices of WhatsApp, Meta, Google, a telecom operator, or another third-party provider, we may direct you to the appropriate provider’s privacy or support channel.

19. Grievance HandlingAudarya Chaitanya Das seeks to address privacy enquiries and complaints in a fair and timely manner.When submitting a grievance, please include:Your name and relevant contact details.A description of the issue.The relevant service or communication channel.Any additional information reasonably necessary to investigate the matter.We will review the complaint and take appropriate action in accordance with applicable law.Where a complaint concerns an external messaging platform or telecom operator, we may need to coordinate with the relevant provider or explain which aspects are outside our direct control.Nothing in this section restricts your right to approach a competent authority where permitted by law.

20. Final StatementAudarya Chaitanya Das is committed to handling personal information responsibly and transparently.We aim to collect information for legitimate purposes, protect it through reasonable security practices, limit access where appropriate, and respect the privacy rights available under applicable Indian law.By using the Website or Services, you acknowledge that you have had the opportunity to review this Privacy Policy.This Policy should be read together with the Terms and Conditions and any additional privacy notice applicable to the specific product or service you use.